| We flew from Atlanta to Cape Town and Back after month. Both times flying we had our baby stroller and car seat checked in. Upon receiving our stroller, the wheel was cracked, as well as the seat was completely snapped. This is an incredibly expensive and well built stroller. It was mishandled in a very inappropriate way. We reached out to the airline a day late per their 7 day policy, we understood completely that we did that, the reasoning was simple, we were in a strange country with no signal and had to figure out what to do. Delta took about 3 days to tell us what to do, that gave us 3 days to handle it and acquire signal, with a baby adjusting to a new country. My wife has been a member of delta for over 6 years and swears by them, she only flies delta. Our claim was initiated and we were very polite to communicate. This was Deltas head baggage control managers response. He said that we aren’t at all going to issue anything. He left us with a delta $100 travel voucher. He was rude, he never replied to the email that we sent back begging to help us and understand that we were a day late on our claim. We need a stroller, that’s what our baby needs, Delta broke it and they aren’t taking any responsibility.
| We flew from Atlanta to Cape Town and Back after month. Both times flying we had our baby stroller and car seat checked in. Upon receiving our stroller, the wheel was cracked, as well as the seat was completely snapped. This is an incredibly expensive and well built stroller. It was mishandled in a very inappropriate way. We reached out to the airline a day late per their 7 day policy, we understood completely that we did that, the reasoning was simple, we were in a strange country with no signal and had to figure out what to do. Delta took about 3 days to tell us what to do, that gave us 3 days to handle it and acquire signal, with a baby adjusting to a new country. My wife has been a member of delta for over 6 years and swears by them, she only flies delta. Our claim was initiated and we were very polite to communicate. This was Deltas head baggage control managers response. He said that we aren’t at all going to issue anything. He left us with a delta $100 travel voucher. He was rude, he never replied to the email that we sent back begging to help us and understand that we were a day late on our claim. We need a stroller, that’s what our baby needs, Delta broke it and they aren’t taking any responsibility.